Help & FAQ

Find quick answers to your questions about airport parking, bookings and our service.

Booking & Reservation

Simply enter your airport and travel dates, compare available parking lots and choose the right one. After entering your details, you will receive a booking confirmation immediately by email.
Yes, with most providers, free cancellation is possible up to 24-48 hours before arrival. The exact conditions can be found in your booking confirmation. This way you stay flexible if your plans change.
Yes, many parking lots accept short-notice bookings – often even on the same day. However, we recommend booking 2-4 weeks in advance for the best prices and guaranteed availability.
No problem! The shuttle services are flexible and run even with delayed arrivals. Simply inform the parking lot briefly – the pickup will be adjusted free of charge.
Yes, changes are usually possible without any issues. Contact us or the parking operator in time. For on-site extensions, simply pay the difference upon pickup.

Parking & Security

Very safe. All partners are verified by us: CCTV surveillance, fenced grounds, illuminated parking spaces and often 24/7 security. With many providers, your vehicle is additionally insured.
Easy: You park your car, a free shuttle takes you to the terminal in 5-15 minutes. On your return, make a quick call and you'll be picked up directly at the airport.
With valet parking, you hand over your car directly at the terminal to a staff member. They park it safely for you. On your return, your car is already waiting at the terminal – maximum comfort, minimum effort.
Yes, many of our partners offer covered parking spaces or multi-story car parks. Simply use the "Covered" filter in your search to find suitable options.
More and more parking lots offer EV charging stations. Use the "EV charging" filter in your search. Charging costs vary by provider – details can be found in the parking lot description.

Payment & Pricing

On average 40-60%! For one week of parking at Frankfurt Airport, you officially pay around €150 – with our partners often only €49-69. The longer your trip, the more you save.
We accept all common payment methods: Credit card (Visa, Mastercard), PayPal, Klarna, SEPA direct debit, instant transfer and even cryptocurrencies like Bitcoin and Ethereum.
Payment is made directly at booking. You receive immediate confirmation by email. With free cancellation, the amount is fully refunded.
The displayed price is the final price – no hidden costs! Shuttle service, insurance and VAT are already included. Extras like car wash are shown separately.

Service & Support

Our Scanner-Score (0-100) objectively rates each parking lot: price, security, service, location and real customer reviews. This way you can find the best provider for your needs at a glance.
After your trip, you will receive an email with a link to leave a review. Alternatively, you can log into your customer account and share your experience there. Your opinion helps other travelers!
Our support team is available Mon-Fri from 9am-6pm. Contact us by email, phone or via our contact form. For urgent on-site problems, the parking operator can also help directly.
Yes! Create a free price alert for your desired parking lot. We'll notify you by email as soon as the price drops – so you never miss a bargain.

Need more help?

Our support team is here for you. Contact us and we'll be happy to help.

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